Dg10 Responsible Gaming — Play Mindfully & Safely
Dg10 believes that a healthy online entertainment experience starts with self-awareness. This page provides the guidance, control tools, and information you need to keep your gaming experience enjoyable and balanced.
Gaming is for entertainment. Don't let it become a burden.
Dg10's Commitment to Responsible Gaming
Dg10 takes user wellbeing seriously. We provide an entertainment platform designed to be enjoyable, not stressful. That's why we ensure every user in Malaysia has access to the information, tools, and support needed to play responsibly.
Online gaming should be a relaxing and enjoyable activity — much like watching a film or playing video games. dg10 does not encourage users to rely on gaming as a source of income, or to play beyond their financial means and time.
We are committed to providing a safe, transparent, and responsible environment for all users — particularly those who may need additional support in managing their gaming habits.
Recognise the Signs of At-Risk Behaviour
Recognising early warning signs is the first step to staying in control. Here are some indicators to watch out for:
- Consistently playing longer than planned.
- Spending beyond your set budget for gaming.
- Borrowing money or dipping into savings to fund gaming.
- Skipping bills or daily necessities in order to play.
- Feeling restless, irritable, or anxious when not playing.
- Playing to escape problems or stress in your life.
- Chasing losses by playing more to try to win back money.
- Concealing gaming habits from family or friends.
- Neglecting work, studies, or family responsibilities.
- Conflicts with a partner or family members over gaming.
- Losing interest in activities or hobbies you once enjoyed.
- Feeling guilty or regretful after a gaming session.
If you recognise two or more of the above signs in yourself, we encourage you to take a break and consider seeking professional support.
Set Time & Budget Limits — Start Now
One of the most effective ways to maintain a healthy gaming experience is to set time and budget limits before starting a session. dg10 encourages all users to make this a consistent habit.
Budget Limits
- Set a maximum amount you're comfortable spending on entertainment each week or month — and stick to it firmly.
- Think of money spent on gaming as an entertainment cost, not an investment or a way to make money.
- Never play with money set aside for daily expenses, bills, or emergency savings.
- Dg10 users can contact support for guidance on the deposit limit options available within the platform.
Time Limits
- Set reminders or alarms on your phone to limit your session length — we recommend no more than one to two hours per day.
- Take regular breaks while playing to reassess your emotional and financial state.
- Avoid playing when you are tired, stressed, or going through emotional difficulties.
Available Self-Control Tools
Dg10 supports users' right to manage their own gaming experience. A range of self-control features can be requested through our customer support:
You can request daily, weekly, or monthly deposit limits for your account. These limits will prevent any deposits from exceeding the amount you set, giving you direct control over your entertainment spending in MYR (RM).
If you feel you need a break from the platform, you can request a temporary cooling-off period. During this time, access to your account will be suspended. This gives you the space to step back and reassess your gaming habits without any pressure.
For cases that require more serious action, users may apply for long-term self-exclusion. Your account will be closed for a specified period, and dg10 will take all reasonable steps to prevent the same individual from registering a new account during that time.
To activate any of the self-control features above, contact the dg10 support team by email: [email protected]. Requests will be processed promptly and in strict confidence. No questions asked — your decision will be fully respected.
Minor Protection
Dg10 enforces a minimum age requirement of 18 for all users. Registration by underage individuals is strictly prohibited, and our platform includes age verification procedures as part of the sign-up process.
We encourage parents and guardians to:
- Ensure that devices used by children do not have access to dg10 accounts.
- Using parental control software to block access to online gambling platforms.
- Have open conversations with your children about the risks of online gambling and the importance of financial responsibility.
- Report to dg10 if you suspect any account is being used by an underage individual.
Life Balance & Professional Help
Gaming should only be a small part of your broader life — not the main focus. dg10 encourages users to maintain a healthy balance between online entertainment and other activities such as spending time with family, exercising, working, and pursuing personal interests.
If you or someone you know is struggling with a gambling-related issue, do not hesitate to seek professional help. Reaching out for support is a sign of strength, not weakness.
- Talian Kasih (Ministry of Women, Family and Community Development): 15999
- Befrienders Kuala Lumpur: 03-7627 2929
- National Mental Health Helpline: 1800-82-0066
- Contact dg10 support: [email protected]
Play Smart, Live Balanced
Dg10 is always here for you. If you have any questions about responsible gaming or need help managing your gaming experience, our support team is ready to assist. Our FAQ page also covers answers to many common questions.