Dg10 Privacy Policy — How We Protect Your Data
This Privacy Policy explains how dg10 collects, uses, stores, and protects the personal information of users on our platform in Malaysia. Please read this document carefully to understand your rights regarding your personal data.
Effective date: 1 January 2026
1. Information We Collect
Dg10 collects several categories of information from users to keep the platform running securely and efficiently. The information we collect is as follows:
- Account Information: Full name, phone number, email address, date of birth, and encrypted password provided during registration.
- Device & Browser Information: Device type, operating system, phone model, browser used, IP address, and language settings.
- Payment Information: Details of Malaysian local payment methods (FPX, TNG eWallet, and others), transaction history in MYR (RM), and payment reference numbers. Full card numbers are never stored on our servers.
- Usage Data: Pages visited, session duration, games played, access frequency, and in-platform actions.
- Cookies: Small files stored on your device to maintain your login session, language preferences, and basic analytics data.
2. How We Use Your Information
- Processing user registration and identity verification.
- Managing deposits and withdrawals in RM securely.
- Providing access to all dg10 games and services.
- Maintaining transaction records for audit and support purposes.
- Detecting and preventing fraud, account abuse, and illegal activity.
- Complying with Malaysian legal requirements, including Know Your Customer (KYC) procedures.
- Verifying user age (minimum 18 years) before full access is granted.
- Protecting platform integrity against cybersecurity threats.
- Analysing usage patterns to improve the platform interface and user experience.
- Optimising platform performance on Malaysian mobile devices.
- Developing new features based on local user needs and feedback.
- Identifying users when they contact dg10 support to ensure accurate and secure resolution.
- Keeping records of communications to assist in resolving disputes or reviews.
- Sending important notifications related to your account, security, and transactions.
3. Cookies & Platform Tracking
Dg10 uses cookies to keep the platform running smoothly. Cookies are small data files stored locally on your browser or device when you visit our platform.
The cookie categories we use include:
- Session Cookies: Used to maintain your login status during an active session. This cookie is automatically deleted when you close your browser.
- Preference Cookies: Saving your preferences such as display language and display settings to make future visits easier.
- Analytics Cookies: Collecting aggregate data on how users interact with the platform — this contains no information that directly identifies any individual.
You can control or block cookies through your browser settings. However, blocking certain cookies may affect the functionality of some features on the dg10 platform.
4. Data Storage, Security & Sharing
All dg10 user personal data is stored on servers protected with industry-standard encryption. Data access is granted only to authorised personnel and strictly for legitimate operational purposes.
We use HTTPS for all communications between users' devices and our servers, ensuring that data in transit cannot be intercepted by third parties. User passwords are stored in encrypted form and are not accessible to any dg10 staff.
User data is retained for as long as necessary for operational purposes, legal compliance, and dispute resolution. Once this period has passed, data will be deleted or anonymised in accordance with established procedures.
Dg10 does not sell, rent, or share users' personal information with third parties for marketing or commercial purposes without the user's consent.
Limited data sharing may occur in the following situations:
- Authorised payment processors (FPX, TNG eWallet) to complete financial transactions — only the information required to process the transaction is shared.
- Malaysian authorities where required by law, court order, or a valid enforcement request.
- Third-party technical service providers involved in platform operations, subject to strict confidentiality agreements.
5. User Rights, Policy Changes & Contact Us
Your Personal Data Rights
As a dg10 user in Malaysia, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold in connection with your account.
- Right to Rectification: If any of your personal information is inaccurate or out of date, you have the right to request a correction. You may also update certain details directly through your account profile section.
- Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data. Such requests will be processed subject to ongoing legal obligations and operational requirements.
- Right to Object: You may object to the processing of your data for specific purposes, including marketing communications.
To exercise any of the rights above, please contact the dg10 support team by email: [email protected]
Privacy Policy Changes
Dg10 reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with a new effective date. Continued use of the platform after changes are posted will be considered acceptance of the revised policy. We encourage users to review this page periodically. For any further privacy-related enquiries, you may also refer to the FAQ us.
For all enquiries relating to personal data, access requests, or deletion requests, please contact us via:
Email: [email protected]
Responses are typically provided within 3–5 business days.
Your Data is Safe with dg10
Your privacy is our priority. For further enquiries about how we handle your information, or to start your secure gaming experience, our support and registration pages are here to help.